Program Manager
Location
Quincy
Type
Full Time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Company parties
Position: Program Manager
Reports To: Program Director
Qualifications:
- The Program Manager must have minimum of a Bachelor Degree
- A Master’s degree strongly preferred
- 3+ years of relevant experience preferably in a professional services environment
- Must have a driver’s license and willing to drive to Member’s/Caregivers residency
DUTIES:
Direct the coordination of patient care, under the supervision of the Program Director.
RESPONSIBILITIES:
- Coordinate patient care, among disciplines.
- Confer, with Clinical Manager on problems and complaints.
- Liaison between coordinating team and nursing office.
- Perform all coordinating duties, when necessary.
- Review, and direct, case management notes, document, change in service, telephone complaints, etc.
- Supervise the completion of intake forms, and their appropriate routing, for admission approval.
- Supervise the scheduling of appropriately RN/ case managers to fill the case, the input of the scheduling information on the computer, and continue to supervise the coordination of scheduling.
- Supervise the scheduling of replacement workers, as needed, and the input of the scheduling information.
- Communicate with patients/families on service-related issues.
- Take telephone referral information.
- Handle matters related to staff and the patient(s) they serve.
- Supervise the maintenance of case management notes, related to personal problems and/ other situations that arise with staff, including those relating to patient care.
- Communicate, on a routine basis, with contract agencies, to maintain smooth relations and to obtain needed information.
- Advise the Clinical Manager of all new cases to be filled and supervise the review of cases, on a weekly basis.
- Oversee the documentation, and reporting, of changes in patient status, in service requirements, employee staff assignment, and in particular, any unsatisfactory performance.
- Supervise field staff, regarding punctuality, reliability, assignments, and related matters.
- Discipline field staff to include making recommendations for termination; this includes counseling and making recommendations regarding suggested discipline, or corrective action, where performance problems exist.
- Negotiate fees, based on difficult to serve or acuity level, of patients.
- Market Agency services, to include telemarketing.
- Performance of other duties, as assigned and required.
Salary: Negotiable
Benefits: 100% Company-Paid Medical and Dental Insurance plus 401k Retirement Plan.
Benefits: 100% Company-Paid Medical and Dental Insurance plus 401k Retirement Plan.
Compensation: $25.00 - $30.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Fortcom Health Services
Providers of Home Healthcare and Adult Foster Care Services. Our mission is to provide quality healthcare that improves patients' lives in the comfort of their homes.
Company Website: www.fortcomhealth.com
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